AIZE SELLER SUPPORT POLICY FOR ECOMMERCE
Seller terms and conditions
All aizemall.com vendors must confirm and agree to these terms and conditions in arrange to ended up a seller in AZE LLC framework(Aizemall.com). Once the users/sellers (Aize Seller hereinafter) begin to utilize aizemall.com, it shall mean that they agree and affirm the conditions sitipulated here.
Responsibilities of Seller
Accurate posting: The Aize Vender concurs to precisely list all item data and descriptions including, but not constrained to, the correct categorization, highlights and guarantee conditions, nation of origin, and anticipated days for shipment. The Aize Seller also will not post any fake, immitation, copy-cut items. In the event that the Seller needs to offer Aize items beneath his account, earlier endorsement from Aize administration to be recieved prior to posting the item.
Ownership of things: The Aize Seller warrants that she/he is the lawful proprietor of all things and they are geniune items recorded within the Aize Seller’s inventory.
Checking for new orders: It is the Aize Seller’s obligation to login and confirm whether or not new orders were placed. Dependence exclusively on automated order notices and arrange records does not overshadow the seller’s obligation to login and confirm the receipt of new orders.
Order affirmation: Orders will be affirmed no afterward than 2 commerce days (barring official occasions) from the time they are put. Orders that are not affirmed inside this time outline are subject to cancellation at Aize’s tact. It is the Aize Seller’s duty to log in to their account and confirm that each arrange has been affirmed inside 2 business days in any case of the strategy you employ for affirming orders, or the arrange will be canceled. Iterative disregard with respect to arrange affirmation might result in account suspension until the issue is settled. In extraordinary cases, accounttermination may result.
Order handling: The fast and precise fulfillment of orders is required inside 3 business days from order affirmation. Aize Sellers are required to log in to their accounts each day to check for new orders. The least necessity for arrange handling is the fulfillment of 90% of orders placed.
Cancellations: Orders that cannot be fulfilled must be cancelled inside 2 business days. A refund must be issued quickly to clients who have had their orders cancelled. A consecutive number of cancellations may result in account suspension until any issues are resolved.
Returns: The Aize Sellers are required to acknowledge returns inside fourteen (14) business days upon receipt of delivery. Any buyer who returns an item due to a mistake on the Aize Seller’s part due to the following reasons:
1. Incorrect item shipped
2. Items have manufacturing defects and/or damage (upon delivery)
We encourage our valued customers that when their order arrives, please inspect the carton/parcel for any damage that may have occurred during the shipment. It is normal for the shipping carton to show some wear around the edges upon transport, however if damage occurred to the item(s) in your shipment not relating to discussed above, please immediately contact us at the number: +971 4 3368177/+971 56 336 2004 or email us at support@aizemall.com
Buyers must send an email to aize at support@aizemall.com to ask authorzation to return an item inside fourteen (14) calendar days upon its arrange and the Aize Seller must respond inside 2 business days of the request. Any expenses regarded successive by Aize may be charged back to the Aize Seller and a discount in portion or entire given to the client. The most extreme restocking expense allowed is 15% of thing fetched. Since discounts cannot be given over the initial purchase sum, Aize Sellers must give a paid shipping label/code for returns that are the result of the Aize Seller's mistake or relinquish the thing. Aize Sellers may not beneath any circumstances inquire for or facilitate installments or credits exterior of the Aize. Client return demands are considered substantial when first contact is made inside 15 days of the arrange date.
Refund
Upon acceptance of the returned product, the customer should be recompensed of the costs of the returned item/s less the Return Handling Fee, shipping costs and pertinent charges, which costs should be consequently deducted from the shopper's discount, unless the return could be a result of Aize Marketing's error in complying with the arrange - in which case, the customer might be allowed a full discount of the installment made. In all cases, the discount should be given to the customer either in cash, or specifically to the shopper's credit card of store account, depending on the strategy of installment utilized by the customer to pay for the thing.
Return rate: The return rate is calculated by separating the number of returns by the full number of orders put. Too much high return rates seem adversely affect a Aize Seller’s account status. The target return rate for all Aize Sellers is less than 10%. Aize Sellers that have a significantly higher return rate than 10% may confront account suspension or other remedial actions.
Responsiveness to buyers and Aize: The Aize Seller is anticipated to reply all pre-purchase and post-purchase buyer requests in a convenient way (inside 48 business hours) and resolve all issues to the finest of his or her capacity. Also, the Aize Seller concurs to reply all communication from Aize inside 2 business days to stay in great standing with Aize. Disappointment to do so might result in account suspension or other actions.
Communication prerequisites: All Sellers are required to list a substantial client benefit e-mail. In expansion, all vendors must incorporate a substantial phone number. The phone number will not be shared with clients, it is for utilize by Aize . All communication with buyers and Aize staff is anticipated to be proficient and affable. Any insolent comments to clients and/or Aize staff will be taken truly and may result in a refund/cancellation of an order, account suspension, or other action.
Feedback: Any control of input is disallowed. Any answers to comments cleared out must be deferentially created in a proficient tone. Any endeavor to bribe a client to take off positive input will result in an prompt suspension and conceivable end of your account. Completely no by and by identifiable data may be posted. This incorporates, but isn't restricted to customer’s title, address, other contact data, as well as arrange number or other recognizing information. Infringement may result in account suspension and installments held for 100 days. Aize has the ultimate word with respect to criticism and any coming about actions.
Drop Shipping: Unless it is exppressly approved by Aize any "Drop Shipping" isn't authorized on Aize framework and activity taken will be at the sole tact of Aize to anticipate drop shipping orders and Aize Seller accounts that drop ship orders.
Valid credit card: A valid credit card/PayPal could be a prerequisite for support on the Aize framework. Credit cards are utilized to settle obligations such as those coming about from discounts surpassing deals in a charging cycle. Accounts with lapsed or invalid cards may have one or more activities taken as depicted in Consequences for non-performance.
Consequences for non-performance
Violations of the policies above may result in any or all of the following actions:
1. Listing cancellation
2. Temporary account suspension
3. Account termination
4. Limits on account privileges
5. Account balance adjustment
6. Loss of Aize Seller privileges
7. Referral to law enforcement
Withholding of pending installments until issues are settled. Installments may be withheld for up to 100 days in case your account is forever suspended. Usually to create beyond any doubt all pending returns, discounts, and chargebacks are tended to some time recently installment is issued and alterations are made to your account.
Prohibited items
The following items cannot be sold on Aize:
Pornography. All items of an adult-themed nature are prohibited.
Illegal or stolen items. This includes items obtained unlawfully as well as other products that violate local and/or international copyright laws.
Counterfeit, pirated, scanned, or knockoff versions of any product.
Defective and/or damaged or used items.
Products that are water/liquid damaged.
Aize Seller performance
Customer service is the most noteworthy need for Aize and we anticipate the same to be genuine for all Aize Sellers on our framework (aizemall.com). It is the Aize Seller’s duty to precisely distinguish things through item characteristics and clear depiction, rapidly and precisely affirm orders, transport things in a convenient mold as sketched out in these rules, and resolve client issues in a respectful and proficient way. Disappointment to follow to the most noteworthy guidelines for client benefit and productive fulfillment may lead to a Aize Seller’s suspension pending the determination of any issues.
Aize Seller payments
We offer several payment options for Aize Sellers:
1. Check (by mail)
2. PayPal (Deposited into any PayPal account)
3. ACH (Direct Deposit available to UAE bank accounts)
Please be advised that sellers switching from ACH or check to PayPal may have to wait an additional 2 weeks for payment to be made.
Chargebacks and Aize Seller responsibility
AizeSellers are responsible for all chargebacks related to non-delivery, quality of products, or shipment of an erroneous thing. Aize Sellers will be held capable for any chargeback where the Aize Seller falls flat to reply to any and all data demands, or on the off chance that the reaction is deficiently to battle the chargeback. Aize Sellers will be held capable for the sum of the arrange (counting shipping costs), as well as all expenses surveyed by the bank for the issuance of the chargeback. These expenses are not surveyed nor secured by Aize and are the Aize Seller’s obligation. It is the Aize Seller’s obligation to guarantee conveyance of the thing or issue a discount when one is due; to precisely speak to the thing for deal; and to ensure shipment of the correct item. If a chargeback is issued and covered by the issuer’s protection policy, you will not be held responsible for the monetary amount. However, all chargebacks are closely monitored. A high number of chargebacks for your Aize Seller account will result in further action by Aize.
Miscellaneous
Aize will make each exertion to contact the Aize Seller earlier to taking activity for infringement of Aize Seller terms and conditions. Customer data, counting mail address, may as it were be utilized within the setting of satisfying orders on Aize. Utilize of any client data for purposes exterior of Aize’s arrange fulfillment is entirely forbidden.
Listing inaccurate or incorrect product information using item traits or item descriptions resulting in the misrepresentation of inventory
Failure to deliver an item for which payment was accepted
Non-shipment of any orders within two days of processing
Failure to respond to all customer inquiries pre- and post-order
Non-response to Aize Customer Care staff inquiries
Unclear pricing; descriptions include instructions to contact Aize Seller for pricing details or to negotiate a price (even though the product does have a valid price attached to it)
Canceling an order on Aize and redirecting a customer to pay you via PayPal or any other means
The redirection of orders in any manner, including but not limited to having a customer reship an order to another customer
Stating that returns are permitted, and then telling customers they must wait until another buyer is found
Not offering a refund for incorrectly described product
Not offering a refund for orders that were shipped past the posted guidelines
Listing stolen items
Threatening or abusive language or attempts to intimidate Aize’s staff, fellow Aize Sellers, or buyers
Inclusion of personal or political commentary that may be considered defamatory
Attempting to bribe a customer with benefits in exchange for positive feedback or other similar actions
Attempting to delay or avoid customer return requests beyond 15 days to justify non-compliance of Aize Seller responsibilities
Aize reserves the right to make final decisions regarding disputes for all orders that occur on the Aize system.
Attempting to defraud or mislead by masking billing location, shipping location, name, identity, or by other methods will result in account closure and forfeiture of all pending payments.
Payment withholding
Aize reserves the right to delay initiating a Payment Transaction transfer to a Seller’s Account (regardless of method of payment) pending an investigation if Aize, in our sole discretion, believes the buyer or the seller may have breached this Aize Seller's Policy. Notwithstanding any other provision of this , if Aize determines, in its sole discretion, that the seller has breached this Aize Seller's Policy, Aize may refuse to transfer any Payment Transactions to the seller and may instead maintain such amount in a trust account or may return such amount to the buyer.
Termination
Aize, in its sole tact, may end this Aize Seller's Policy, access to our Web Location or the services, or any sales or buys or offers for same, quickly and without take note, for any reason (counting but not constrained to rehash encroachments). In spite of the fact that Aize saves the correct to end this policy, get to our Web Location or the services at any time for any reason, you concur that Aize may treat you as a rehash infringer on the off chance that Aize gets more than 2 notices of affirmed lawfully dishonorable behavior.